Privacy Policy

CareVoice (“CareVoice,” “we,” “our,” or “us”) is committed to respecting your privacy and protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website or contact us about our services for home care agencies.

1. Information We Collect

We may collect information that you voluntarily provide when submitting a contact form, requesting information, or communicating with us. Depending on the information you provide, this may include:

• Name and business contact information, including email address and phone number
• Company or home care agency name
• Agency size and operational needs
• Software platforms currently used
• Services of interest and anticipated project timeline
• Any additional information included in your message

We may also collect limited technical information about your visit, such as browser type, device information, pages viewed, and general website usage data, through cookies or analytics technologies where applicable.

2. How We Use Your Information

CareVoice uses collected information for legitimate business purposes, including to:

• Respond to inquiries and requests for information
• Understand your agency’s operational needs
• Determine whether our services may be appropriate for your organization
• Prepare proposals and discuss potential service arrangements
• Communicate about our services and business relationship
• Maintain, monitor, and improve our website
• Meet applicable legal and regulatory obligations

We do not sell personal information to third-party marketers or data brokers.

3. SMS and Mobile Communications

If you provide your mobile number and consent to receive text messages from CareVoice, we may use that number to send communications consistent with the consent you provided.

Mobile information and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. We do not sell or rent mobile contact information or SMS consent to lead generators or data brokers.

Message frequency may vary. Message and data rates may apply. You can opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us at office@carevoice.us.

Consent to receive text messages is not a condition of purchasing services.

4. Information Sharing and Service Providers

We may share limited information with trusted service providers that help us operate our business, such as website hosting, business communications, analytics, and customer relationship management providers. These providers may process information only as necessary to perform services on our behalf, subject to applicable contractual and legal requirements.

We may also disclose information when required by law, to protect our legal rights, or in connection with a business transaction, where permitted by applicable law.

We do not authorize third parties to use your personal information for their own independent marketing purposes through our business relationship.

5. Data Security and Health Information

CareVoice provides administrative and operational support services to home care agencies. Information submitted through our general website contact forms should not include patient records, medical information, or other protected health information (PHI).

If a service engagement involves access to PHI, the applicable responsibilities and safeguards must be established before such access is provided, including a Business Associate Agreement when required by HIPAA. Appropriate access restrictions, confidentiality obligations, and data-handling procedures should be implemented according to the engagement and applicable law.

We use reasonable measures designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

6. Cookies and Analytics

Our website may use essential cookies and similar technologies to support website functionality. We may also use analytics tools to understand visitor activity and improve the website.

We do not intentionally use cookies to deliver targeted advertising. You can manage or disable cookies through your browser settings, although some website features may not function properly if certain cookies are disabled.

Where required, we will obtain consent for non-essential cookies or tracking technologies.

7. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, maintain business records, provide services, resolve disputes, and satisfy applicable legal, tax, or regulatory requirements.

When information is no longer needed for these purposes, we take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable retention obligations.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to exercise other privacy rights.

To submit a privacy-related request, contact us at office@carevoice.us. We may need to verify your identity before processing certain requests.

You may opt out of SMS communications by replying STOP to a text message. You may opt out of marketing emails by using the unsubscribe instructions included in the email, where available. You may still receive non-marketing communications relating to an existing business relationship or a request you have made.

9. Third-Party Websites

Our website may contain links to third-party websites or services. CareVoice does not control the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may revise this Privacy Policy as our business, website, or legal obligations change. Any updates will be published on this page along with a revised “Last Updated” date. The updated policy will apply from the date indicated, subject to applicable law.

12. Contact CareVoice

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us: